Shipping policy

HOW MUCH DOES SHIPPING COST?

Shipping cost is $6.99 for each order. It will be free for order from $120. This promotion is available in the all countries.

Below cases will be considered for re-ship:

  • Customer didn’t provide us with correct address or contact information for delivery and the carrier failed on delivering the parcel
  • Shipping carrier can not contact customer for delivery several times

The parcel will be returned to our warehouse and from there we will re-ship once we received the correct address and shipping information from customer. Below re-shipping cost will be applied: $10/item.

Please note that all above prices are in USD.

---

WHERE DO WE DELIVER?

We provide worldwide shipping.

---

HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

Shipping time vary depending on the shipping destination and the type of product that you purchase.

Production Time:

We typically take about 3-10 business days to make your product, depending on the type of product ordered.

Detail time frame for production correspondence with products group as below:

  • Printed apparel (normal/ partial printing): 3-5 business days
  • All Over Print apparel and products (Full Prints): 7-10 business days
  • Canvas and decoration: 7-10 business days
  • Phone Case, mugs, posters, leather products: 1-3 business days

Shipping Time:

  • To Asia: 3-7 business days (if there is no delay)
  • To USA: 7-15 business days (if there is no delay)
  • To Europe: 5-15 business days (if there is no delay)
  • To Other Remote Area: 15-29 business days (if there is no delay)

We ship via CNE Express

Note:

  • With the ungoing health crisis in the world due to the Covid-19 / Corona virus, maybe we will experience delays in shipping times. Hope you sympathize.
  • In peak season: The shipping cost does not change. Maybe have delay on shipping time, depending on the shipping company.

---

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

---

DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

Shipment to APOs can take up to 40-45 days to be delivered. Please note that once your parcel has entered the army area, we will not be able to update the status of shipping for security reasons.

---

WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.

If you have questions, please contact us by e‑mail at support@aiopride.com