FAQs

HOW DO I PLACE MY ORDER? 

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. 

We’ll prepare your order and let you know when it's on its way!

    I NEED HELP WITH A LATE ORDER.

    If your order has not arrived after 30 business days (USA) and 40 business days (international), please contact customer service at : support@aiopride.com

    PAYMENT

    What payment methods do you accept?

    We currently accept the following forms of payment:

    • Credit Cards: We accept Visa, American Express, Mastercard, and Discover
    • Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.
    • PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.

    How secure is my payment?

    We take your security very seriously. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

    On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

    Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from http:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).

    What is the security code?

    Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.

    Is my credit/debit card charged as soon as I order a product?

    Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.