Refund policy

Refunds and exchanges are handled on a case by case basis. Please contact our customer support team by emailing us at support@aiopride.com. Inquiries are typically addressed within 72 hours.

Please submit your request of refund/ exchange within 14 days after you received your product.

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IMPORTANT NOTE

Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!

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ORDER MODIFICATIONS OR CANCELLATION

After your order has been placed, you have 24 hours to contact our customer service team and request order modifications or a cancellation. Please contact us by emailing us at support@aiopride.com. After 24 hours, your order has already been placed in production and can no longer be modified.

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DAMAGED / INCORRECT ORDER

At AIO Pride, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. But, if it is the case, we will offer a free replacement order or a refund on the affected items.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at support@aiopride.com and one of our helpful support staff will organise a reprint or a refund for you!

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ORDER NOT RECEIVED

If your item has not arrived within 75 days after having ordered, please contact us by email at support@aiopride.com for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

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RETURN & REFUND

Due to the nature of our print-on-demand and dropship products, they only qualify for a replacement or refund if they match at least one of the following conditions:

  • If the product itself is flawed
  • If the quality of the printing is poor
  • If the final product is materially different from the product presented on the site

If there's an issue with your product, please submit a claim within 14 days of the delivery date through our email: support@aiopride.com. You'll need your order number and the email address you used to place the order. We will use this information to look into a replacement or refund and prevent future errors. If your order qualifies for a replacement or refund, we will determine which of these is more appropriate on a case-by-case basis.
Returns are not accepted. If you send us your order, it will no longer be eligible for a replacement or refund. The item(s) will be forfeited, and you will be responsible for the return shipping cost.

We review claims within 72 business hours.
If your order qualifies for a replacement, you will receive a new order confirmation email with which you can track the progress of your replacement. Replacement orders generally take 5-10 business days for processing.
If your order qualifies for a refund, we will refund 100% for you immediately. We will send you a proof document of this refund though your email. Your refund may take 5-10 business days to appear on your statement depending on your method of payment. If after 5-10 business days, you still don't get refund yet, please contact with your bank or Paypal supporter.